Delivery and Returns.

 

 

Delivery​

Orders are processed and dispatched within 1-3 working days.

All orders are sent using a tracked service for peace of mind, which should take around 2-4 days.

Packaging

When it comes to packaging, less is more. I try to keep it biodegradable or recyclable where possible.

All glass items are wrapped in brown paper to ensure a safe arrival to their new home.

Orders are sent in boxes filled with eco starch nuggets or re-used paper.

 


Returns

We want you to be 100% happy with your products.

However If you would like to return a product in its unused condition, please contact ynysaroma@gmail.com within 14 days.

 

We are a very small business and kindly ask that you cover the cost of sending a return.

We advise that you send your return with a tracked service to ensure that it arrives safely. 

Damaged goods

Although I take great care in packaging orders so that they arrive safely and securely, accidents may sometimes happen.

If any item's arrive damaged, please contact ynysaroma@gmail.com within 7 days.

You will be offered a full refund or replacement.