Delivery and Returns

 

 

Delivery​

Orders are processed and dispatched within 1-3 working days, once dispatched you will receive a confirmation email.

All orders are sent using a tracked service for peace of mind, which should take around 3-5 days.

Packaging

When it comes to packaging, less is more. We try to keep it biodegradable or recyclable where possible.

All glass items are wrapped in brown paper to ensure a safe arrival to their new home.

Orders are sent in boxes filled with eco starch nuggets or re-used brown paper.

 


Returns

We want you to be 100% happy with your products.

However If you would like to return a product in its unused condition, please contact ynysaroma@gmail.com within 14 days.

 

We are a very small business and kindly ask that you cover the cost of sending a return.

We advise that you send your return with a tracked service to ensure that it arrives safely. 

If any item's arrive damaged, please contact ynysaroma@gmail.com within 7 days.

You will be offered a full refund or replacement.

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